Rapidly Resolve Recurring IT Issues With Helpdesk Support Services
Outsource your IT helpdesk to Intellicomp and get long-term issue resolution across your entire IT infrastructure.
Why choose Intellicomp for IT help desk services?
Get support tailored to you with a multi-layer support team dedicated to understanding your unique needs.
Benefit from proactive IT management with a team that makes your IT infrastructure more reliable over time.
Get the most out of your cloud network with our highly secure, localized private cloud solution.
Protect your critical data with sophisticated cybersecurity support that continually monitors your network.
Enjoy contract flexibility with a 90-day opt-out period for all of our new managed helpdesk services clients.
Get more info on our managed helpdesk services.
Why Clients Trust Our IT Help Desk Outsourcing
Intellicomp
IT Help Desk Services in Bel Air
1700 Reistertown Road, Suite #203 Baltimore, MD 21208
Features of Our Outsourced Helpdesk Support in Bel Air
Reliable On-Site IT Support
While the majority of IT issues can be resolved through remote access, there are some that require in-person attention.
When those issues arise, we dispatch our expert IT technicians to address these persistent IT disruptions with trustworthy localized IT support.
Our reliable managed IT service delivers rapid remediation of all IT issues that ensures your business never misses a beat.
Localized Private Cloud
Ensure seamless and secure cloud networking with our localized private cloud solution.
Improve productivity for your business operations with services that include:
- Managed backups
- Disaster recovery
- 24/7 monitoring
- Business continuity planning
- And more
Keep Your Network Protected
Security threats are a persistent threat for businesses of all sizes. Ensure that your network is safe with 24/7 monitoring and security event management from our IT helpdesk support services.
Your business will greatly benefit from our dedicated Security Operations Center (SOC) that constantly monitors your network for any threats and acts accordingly upon detection.
Improve Server Reliability
Partner with our helpdesk service in Bel Air for expert server management.
Our engineers help to prevent security breaches and costly outages with:
- Frequent updates
- Database replication
- Hard disk defragmentation
- Reliable remote monitoring
- And more
Poorly managed servers provide little benefit to your business and can negatively impact your budget.
Enjoy a Responsive Service Desk
If left unresolved, recurring IT issues can result in lost time and business resources.
That’s why it’s important to partner with an IT firm that works to provide long-term solutions to your IT issues.
Outsource an IT help desk to Intellicomp and get rapid resolutions from our dedicated helpdesk support technicians.
Our IT helpdesk will interact, communicate, and maintain contact with you regarding any issues you’re experiencing.
If necessary, we also adjust our approach to keep your IT infrastructure operating at peak performance.
Partner With Intellicomp for Top-Tier IT Help Desk Services
Reach your long-term goals with an IT helpdesk in Bel Air that resolves IT issues faster.
Industry-Leading IT Help Desk Services in Bel Air
11 Years
Four Layers of IT Support for Complete Coverage
Helpdesk services are just one layer of the support you’ll receive when partnering with Intellicomp.
Our dedicated technicians provide four layers of priority IT support that cover your entire infrastructure:
- Helpdesk / break-fix services
- Proactive system maintenance
- IT procurement
- IT project management
When you sign with Intellicomp, our dedicated technicians provide you total support coverage designed with your immediate needs in mind.
Benefit From Localized Managed Helpdesk Services
Get an IT partner that understands the challenges of your local Bel Air business and can deliver fast results for all your IT issues.
At Intellicomp, you can rely on our completely in-house team of IT specialists to provide an unmatched degree of tailored support and customer service.
We handle everything from our local Maryland call center and never outsource, so you know you’re always talking to a person who knows your unique goals and challenges.
Stay on Track With Quarterly IT Reviews and Monthly Check-Ins
With Intellicomp, your dedicated account manager will check in with you monthly to evaluate the performance of your IT infrastructure.
Gain detailed insight into:
- Client satisfaction level
- Help desk ticketing metrics
- Need for potential IT upgrades
- And more
We also provide you with quarterly IT reports to examine trends in your IT environment.
These reports help you make the necessary changes to align your IT with your evolving business goals.
At Intellicomp, we strive to provide unparalleled support that grows alongside your business.
Why Businesses Choose Us for Outsourced Helpdesk Support in Bel Air
“Everyone is super helpful, responsive, reliable and professional!”
—Devorah
“Great help and customer service, I would not use any other IT company!!”
—Michael
“Excellent service. A pleasure to work with.”
— Joesph
“Very knowledgable, professional, and easy to work with”