Fix IT Problems Fast With Responsive IT Helpdesk Services
Reduce downtime and boost productivity with assistance from our expert service desk technicians.
Why choose Intellicomp for IT help desk services?
Get tailored support services from our dedicated, multi-layered support team of IT experts.
Leverage proactive IT support with helpdesk support that quickly resolves IT issues.
Get unmatched cloud support with 24/7 monitoring, disaster recovery and business continuity planning.
Protect your business’s network with cybersecurity support that continuously monitors your network for threats.
Maintain business flexibility and freedom with no contract lock-ins.
Get more info on our managed helpdesk services.
Why Businesses Trust Our IT Helpdesk Outsourcing
“Everyone is super helpful, responsive, reliable and professional!”
—Devorah
“Great help and customer service, I would not use any other IT company!!”
—Michael
“Excellent service. A pleasure to work with.”
— Joesph
“Very knowledgable, professional, and easy to work with”
— Aaron
Intellicomp Technologies
IT Help Desk Services in Columbia
1700 Reistertown Road, Suite #203 Baltimore, MD 21208
Features Of Our Top-Tier Helpdesk Support Services
Onsite IT Support
While the majority of IT issues are resolved remotely, some problems necessitate in-person care.
We deploy expert IT technicians to tackle these pressing IT disruptions with reliable, localized support.
Get fast and complete remediation of all IT issues, large and small.
Total Cloud Network Support
Our cloud solutions help you reduce your hardware costs and get comprehensive support for your data that includes:
- Managed backups
- Disaster recovery
- 24/7 monitoring
- Business continuity planning
- And more
In the event of an emergency, our local private cloud in Maryland ensures that your data always has a duplicate backup.
Get Round-the-Clock Protection
Cyber threats present a massive risk to businesses of any size. It’s crucial to get remote helpdesk services with the right tools and expertise to prevent major security breaches.
Our service desk is in constant contact with our Security Operations Center (SOC). They will alert you to any potential threats and how our security technicians are handling them.
Keep Your Servers Running Smoothly
Our helpdesk service in Columbia stays on top of server management to prevent costly outages and security breaches. Our server support includes:
- Frequent updates
- Defragmentation of hard disks
- Replication of databases
- Remote monitoring
- And more
A poorly managed server does little to benefit your business. Let our outsourced helpdesk support in Columbia ensure it functions at peak performance.
Get Fast IT Solutions
An IT helpdesk acts as your main point of contact between you and your service provider.
Ensure your helpdesk is dedicated to providing you fast and effective solutions to your IT problems.
With Intellicomp, our clients receive tailored support from a helpdesk that understands their unique business needs.
Benefit from four layers of support that includes:
- Day-to-day helpdesk and break-fix services
- Proactive system maintenance
- IT procurement
- Technical projects
From simple end-user support, to major outages, our helpdesk support is prepared to help you get back to doing business.
Choose Intellicomp for Washington, DC IT Helpdesk Support
We’ll provide you IT outsourcing services that will help you solve any IT issues.
What Sets Our IT Helpdesk in Columbia Apart From the Competition
21 Years
Supporting local businesses with expert helpdesk support
11 Years
Providing vital IT support to the healthcare industry
24/7/365
Threat detection and remediation
Unlimited Expert Support From a Virtual CIO
With the intricacy of modern business IT infrastructures, a Chief Information Officer (CIO) is an instrumental part of keeping your IT running smoothly.
When you outsource an IT help desk with Intellicomp, we provide a 24/7 Virtual CIO at a fraction of the cost of an in-house CIO.
Instead of a single IT expert, you get a team of experts using sophisticated tools to keep your IT operating at peak condition.
Proactive Network Monitoring and Maintenance
A large portion of our support occurs behind the scenes. We proactively monitor and manage your IT to ensure that we catch issues before they affect your system.
Our network monitoring services keep track of metrics to ensure the health of your servers, cloud networks, and security infrastructure.
We don’t wait until something malfunctions to spring into action. Our team of experts is watching your IT 24/7 to catch problems immediately.
Comprehensive Business Continuity Planning
Plan for worst-case scenarios with our business continuity planning and disaster recovery services.
Our goal is to drastically reduce downtime by creating a thorough recovery plan with multiple contingencies:
- Managed data backups
- Virtualization
- Complete system recovery
- Natural disaster planning
- And more
Our helpdesk is always ready to respond to an emergency outage to get your business operating within minutes of an unforeseen outage.
