IT Service Packages

Name: Intellicomp Technologies - Baltimore IT Support
Address: 1700 Reisterstown Rd #203, Baltimore, MD, 21208
Telephone: (844) 714-0015
Price range: $$$$

Help Desk (24/7)
O365 or GSuite Management
Network Management
Our Helpdesk is happy to answer any questions about anything tech-related and to point you in the right direction. Want to know if you are purchasing the right software? Is it compatible with your current Operating System? What computer should you purchase? We’ve got all of the answers.IT Advice
Troubleshooting
Basic Installs and Modifications
Third-Party Vendor Liaison
Workstation Setup
We want to make it as easy as possible for users to send in their tickets or requests, and we make that option available through email and phone. But wouldn’t it be easier to just click a button and have everything taken care of? With our Easy Click Buttons, tickets are automatically generated and sent our way by simply clicking the button. We are also able to see screenshots and other relevant information to fix issues faster.Easy Click Tickets
On-Site Remediation
Proactive
Hackers are constantly finding new vulnerabilities in software and programs that we use every day. When organizations find out about these security holes in their software, they send out updates to patch these holes. Our team reviews the patches to make sure they will run smoothly with current systems and that it will not impede any productivity. Once they have enough information, they push out the patches.Patch Management
Anti-virus/ Anti-malware
Our proactive team uses a mixture of tools and custom-built monitors to alert them of possible maintenance issues occurring. With these tools, they can spot potential problems and rectify them before they turn into real issues.Maintenance Monitoring and Support
We are only able to service and support backup solutions that are implemented by our backup experts. For more information about our Backup solutions, please see our IntelliCloud page.Backup and Recovery Management
Sales Engineering
Our Sales Engineering team takes the hassle and mystery out of new hardware orders. They will find the best hardware to fit your needs and answer any questions you may have about it.Hardware and Software Procurement Services
Setting up a new server or configuring a new network is no small feat. The right steps and equipment have to be implemented to ensure the project goes on without a hitch. These are critical pieces of an organization’s infrastructure, so it requires a skilled solutions architect to properly scope out the best plan of action and to design the specific systems needed for every project. Solutions Architect
After a major project is scoped out by our solutions architect, it is implemented by our projects team. They have the experience, skill, and knowledge to install and configure advanced systems beyond the scope of most technicians. As our client, you get access to this team at a heavily discounted rate.Expert Project Team
Security
Unfortunately, passwords are seldom changed and are often weak or based on personal information. That means that passwords can be broken easily and that those passwords may then be used across all platforms of the organization. By ensuring password complexity and making sure passwords are changed periodically, we can prevent this from being a problem.Password Policy Management
Email Continuity
Advanced Email Spam Protections and A/V
Email Encryption
Multi-Factor Authentication (MFA)
Single Sign On (SSO)
Phishing Testing and Training
Advanced Endpoint Detection and Response
Advanced Ransomware Protection
USB Wall
DNS Defense
24/7 Intrusion Detection (SOC)
User Facing
Inventory Reports
O3565 User Reports
Executive Summary
Client Relationship Manager
We provide access to your very own CTO to help ensure that your tech strategy aligns with your business goals. Our vCTO will provide you with existing and emerging technologies and see if they can be used to help your business succeed. This is typically a position that only larger companies are able to afford; at IntelliComp, we make it available without the hefty price tag.Virtual Chief Technical Officer (vCTO)
Additional Offerings
Mobile Device Management (MDM)
We are only able to service and support phone systems that are purchased and installed with our VoIP experts. For more information about our VoIP solutions, please see our IntelliPhone page.Phone System Support
Microsoft Office 365 And/Or G- Suite Licensing
If data is ever deleted, modified, stolen, or corrupted, it is almost impossible to retrieve without a backup. With a backup, companies can continue to function with their core data intact in the event of an attacker, natural disaster, hardware failure, or human error. Having an appropriate backup ensures that your files are safe and enables you to quickly spin up a new server so that your business continues to run. For more information about our backup solutions, please see our IntelliCloud page.Cloud Back Up And Disaster Recovery
Cloud Virtual Server Hosting (IaaS)
Data Center Hosting / Colocation
Cloud Hosted Desktop (DaaS)
Compliance and Risk Assessments
Pen Testing
Co-Managed IT
Recurring On-Site Technician