IntelliCare – Managed IT Services

Name: Intellicomp Technologies - Baltimore IT Support
Address: 1700 Reisterstown Rd #203, Baltimore, MD, 21208
Telephone: (844) 714-0015
Price range: $$$$

75% of all organizations have experienced a cybersecurity attack in the past 12 months. The majority can’t withstand the impact; 60% close their doors within six months of the attack or data breach.

Don’t wait until something goes wrong to invest in a managed IT services provider (MSP). Relieve company stress and boost productivity with IntelliCare Managed IT Services.

IntelliComp’s flat fee services offer proactive maintenance to improve equipment efficiency while reducing or eliminating the amount of downtime. Our 24/7 monitoring keeps your network up and running whenever you are, enabling you to run your business with confidence.

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Why IntelliCare?

Increased Uptime

Software patching and proactive maintenance contribute to keeping IT systems faster and more stable, which lead to more productive employees and happier customers.

Higher Efficiency

Our network monitoring identifies potential issues before they begin to affect your work, preventing compromised networks and outages that would negatively affect productivity.

Superior Security

Protect your data with backup and disaster recovery solutions. By being proactive, you can prevent your company from becoming a statistic.

More for Less

You’ll have an entire technologically-diverse team at your disposal at one fixed rate. Plus, you get to eliminate the costs of employee benefits and taxes.

Simplified Support Issues

Don’t juggle multiple vendors for various technology issues. We handle it all and provide one point of contact for all your IT needs.

Instant Responsiveness

We never stop working. If you encounter any issues, contact the support team for immediate help. If the problem cannot be fixed remotely, a technician will be sent to you on that day. Our job is to make you happy and we won’t stop until you are satisfied.

IntelliCare IT Services

Business Continuity

Decrease downtime to mere minutes with our Backup and Recovery plan. When data is lost due to an unexpected natural disaster, a hardware failure, or a ransomware attack, you need to recover your data so your business can continue to thrive and grow without losing clients.

IntelliComp Technologies specializes in computer, data, and hard drive backup, as well as complete system recovery. We’ll analyze your business to determine what data is critical to your daily operations and devise strategies to get you up and running in minutes – not days – so you can carry on with business as usual. All of your data lives in our cloud and can be recovered immediately, allowing for a seamless transition back to “safe mode.”

IT Consulting Services

IntelliComp’s IT consulting services are the best option for businesses who need experienced C-level executives to handle the company’s IT issues but don’t want to spend the amount of money it would take to hire a full-time employee with all the right credentials.

IntelliComp will help you find all the programs and updates that suit your unique business needs. The level of expertise and experience that our professionals have in the field enables them to make the right choices for you – like a company’s CIO. They will discuss your current position and your goals for the future to create the best course of action to help you achieve your company objectives.

Computer Tech Support Service

At Intellicomp Technologies, we have a large number of experienced professionals available to deal with any computer tech support issues that crop up at any time of the day. Unlike conventional tech support technicians who are only available during office hours, you will have a full team at your disposal at any time of the day or night.

We customize the support and maintenance plans that you may require during your time with us so that you can yield the maximum benefits at a pre-arranged cost. The best part about partnering with us is that 90% of the issues are solved remotely; for the other 10%, a seasoned technician will be sent to you that very same day.

Help Desk Services

An IT help desk is essentially the main point of contact and engagement between the service provider and the clients. This isn’t a physical spot. It is the platform where the clients or users of IT support can get in touch with the company that is providing them the service. This isn’t reserved for formal queries and major issues; even minor questions and problems can be solved by using help desk services.

The help desk is in charge of dealing with any service disruptions or incidents that may have hampered the quality of the service, any service requests related to the routine tasks and all other forms of communication with the client. This includes any outages or changes in plan. Our help desk is there for any support needed, no matter how insignificant it may seem. They are knowledgable and patient and won’t stop until the user is satisfied.

Co-Managed IT

Even larger companies with an in-house IT team can benefit from a co-managed solution. As your company grows, the workload of your in-house IT team grows as well. IT directors are often overwhelmed, understaffed, and frustrated with the current situation.

Our team can handle critical and cumbersome infrastructure maintenance, serve as expert advisers to your in-house IT professionals, and lend a hand when the workload becomes too much to bear alone. We can even fill in when needed, covering night shifts or vacations to assist your staff.

We’re here to help your existing IT by providing them with extra support and knowledge. Our team of IT professionals are ready and waiting as needed, 24/7.

Network Monitoring Service

By employing us to monitor your networks constantly, you protect the health of your network, servers, and data security. Reactively addressing issues as they present themselves tends to be an expensive and stressful exercise; early detection is key to fixing most IT-related problems.

At IntelliComp Technologies, we provide vigilant network monitoring service with highly trained experts remotely monitoring your IT infrastructure. Monitoring is constant, 24/7, so that there is no time period in which errors go unnoticed. It is our highest priority to seek out any technical issues and resolve them in real time so that your productivity doesn’t suffer. Network monitoring allows your network to stay up and running at all times.

Server Support

Your entire IT infrastructure depends on the consistent functioning of your servers. Server malfunctions can have debilitating effects on your business and jeopardize the security of your data, and it is unfortunately common for servers to be hacked or attacked by spyware or malware.

Routine server maintenance – including factors like server updates, defragmentation of hard disks, and replicating databases – is crucial to keep your business running smoothly and securely. IntelliComp remotely monitors your servers for optimal functioning and for early detection of issues so that appropriate action can be taken without interrupting your workflow.

Virtual CIO

With businesses relying heavily on technology, a CIO – Chief Information Officer – is essential to keep the office tech running smoothly and securely, preempting and contending with any security threats to network or data. At IntelliComp, we serve as a virtual CIO (vCIO), providing all of the benefits of an in-house CIO at a fraction of the price.

With a vCIO on board, you’ll gain access to a team of professionals and sophisticated technology who apply their expertise to the continuity and success of your business. Our vCIOs offer highly skilled services at any time of the day – unlike in-house CIOs who work 40-hour weeks – at reduced costs. The IntelliCare professionals work with you to identify your IT requirements and formulate strategies accordingly, utilize your resources effectively, and build the ideal IT solution for your specific needs – all at a fixed, no-surprise monthly rate.

Vendor Management

Managing the connections between your company and its vendors can become overwhelming and time-consuming. Our staff acts as a professional mediator between you and your vendors, enabling you to focus on more important projects.

Our service ensures you’ll have all the necessary information at your fingertips while saving you time by becoming the single point of contact for your vendors. You’ll enjoy peace of mind knowing your business’s vendors are being professionally managed.

Security and Compliance

With optional local log collection analysis and Endpoint Detection and Remediation services, IntelliComp Technologies is focused on Security and Compliancy. We have the knowledge to help you achieve compliance and to follow the guidelines of HIPPA, SOC, and GDPR.